FAQs

Please take a moment to read these FAQs before contacting us, as around 90% of your questions will be answered here.
If your question is not covered, feel free to email us at support@mavaili.com.

Q: When will my order arrive?
A: Most orders are processed within 2–4 working days of placing your order.
Once your order has been dispatched, you will receive an email confirmation with your tracking number.

Orders are shipped from our nearest warehouse, depending on your location.

Estimated delivery times:

  • USA & Canada: 7–10 business days

  • UK & Europe: 7–15 business days

  • Australia & New Zealand: 7–15 business days

Delivery times may vary due to busy shipping periods, national holidays, or unforeseen delays.

Q: Has my order been dispatched yet?
A: Orders are generally dispatched within 2–4 working days, sometimes sooner.
You will receive a dispatch confirmation email once your order has been shipped.
Please check your spam or junk folder in case the email ends up there.

If you cannot find your dispatch email or think you may have deleted it, contact us at support@mavaili.com, and we can provide you with real-time information on your order status.

Q: My item arrived broken or damaged. What can I do?
A: We sincerely apologize if this has happened.
To help us resolve the issue, please take clear photos of the damaged item and send them to support@mavaili.comwithin 48 hours of receiving your package.

Our support team will take care of it from there.
Please note, we are not responsible for packaging damage caused by couriers, as handling is outside of our control.

Q: I ordered multiple items but only received one. Why?
A: When you order multiple items at once, they may be shipped separately from different warehouses.
You may receive one item before another.
Do not worry if you don’t receive all of your items at the same time — the remaining items will arrive shortly after.

Q: I need to cancel or change my order. How do I do this?
A: We always try our best to accommodate cancellation or change requests.
However, if your order has already been processed or shipped, we unfortunately cannot cancel or modify it.

If you would like to make a change (for example, style, size, or shipping address), please contact us at support@mavaili.com as soon as possible.
If the order has already shipped, you can still request a return once you receive it.

Q: Can I get a refund or return my item?
A: We offer a 30-day money-back guarantee.
If 30 days have passed since you received your purchase, unfortunately, we cannot offer a refund or exchange.

To qualify for a refund, items must be in the same condition as received, including the box, packaging, and all accessories.